Friday, April 16, 2010

Just A Tad Emotional

Pregnant women should not deal with customer service representatives when they are not satisfied with a product. Ever. It gets ugly.

Let me give you an example. We ordered custom fit blinds from 3 Day Blinds (oh yeah, I'm naming names here people) for the nursery. A very nice lady came to our house, measured our window, showed us samples, and we ordered them. It was a little pricey but so convenient that I just didn't care.

Then the blinds arrived. And they were scuffed but Brady tried to install them anyways, but some of the hardware was missing and the freaking blinds didn't fit. Our custom measured blinds didn't fit! I was super annoyed. So Brady called the sales lady and she said that we weren't supposed to use the center bracket to install them and they would fit (even though the directions said to use the center bracket). Brady tried it and they still didn't fit. So I called customer service on Monday to explain the problem.

Customer service wanted a picture of the scuff mark. So I sent them one. They said we could re-order the blinds. So I sent the picture and never heard back. I called again on Friday and had to forward my picture to another representative. He was going to call me back by the end of the day to schedule someone to come out to the house and re-measure the window. I waited and waited and he never called. So I called again and asked to speak to him. He was on another call and I was told he would call me back before he went home. So I waited again and at 5pm I still hadn't heard anything. So I called again, explained my problem to someone else and she said she would help me. And then she transferred me to voicemail and I never heard back from her again.

So I called again. By this point I was beyond livid. I got a hold of yet another customer service rep and basically read her the riot act. I demanded a refund. In recounting my story I got myself so worked up that I was on the verge of tears. I could hear my voice quivering and my heart rate increasing. I kept saying "they told me they would call and they never did" like some teenage girl waiting for a boy to call. I wanted to yell "I am almost 8 months pregnant, I can't deal with this!" But I held it together, sort of. The rep said I couldn't get a refund, but said she would give me a 20% discount off my order and make sure someone would re-measure the window and the blinds would get ordered.

I gratefully told her that she was the most helpful person at the company while I was still on the verge of tears which were now happy tears because someone had actually helped me. I can't believe I got so emotional over blinds. The next kid is getting curtains. And the new blinds better freaking fit or heads will roll.


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